*KINDLY NOTED*
-The spacers are FREE
This exquisite piece allows you to celebrate the unique bond between you and your loved ones, featuring beautifully crafted charms that represent each family member’s birthstone. Each gemstone radiates vibrant colors, symbolizing individuality while weaving together a heartfelt story of family ties.
Measurements: 15" with a 3" extender
Material: 18k gold plated with Sterling silver
Fade-resistant:3x thicker coasting
Shipping
• Expedited Shipping: $7.99 (2-4 business days)
• Priority Mail Express: $29.99 (1-2 business days)
PLEASE NOTE
We carefully pack and ship all orders within 1-2 business days. Thank you for shopping with us!
Transit times are estimates and may vary depending on the destination and carrier delays.
Return
Q1: How do I choose the correct product size for my recipient ?
A: Don't worry! We provide several easy ways to measure ring size:
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Method 1 (Recommended): Use a piece of string or a strip of paper to wrap around the base of the recipient's finger. Mark where it meets, then measure the length with a ruler and compare it to our online ring size chart.
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Method 2: Secretly borrow a ring that the recipient often wears. Place it on a piece of paper and trace the inner circle. Our size chart can help you match it.
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Method 3 (Ultimate Guide): If you want to keep it a complete surprise, choose open-ended adjustable rings or styles with flexible chain links—no need to worry about size!
For specific sizing information, please refer to our Size Guide.
Q2: What materials are the products made from? Will they cause allergies or fade?
A: Please rest assured, we select high-quality, eco-friendly materials, focusing on comfort and safety.
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Materials: Our products are primarily made from 18k gold plate and sterling silver, which are sturdy, wear-resistant, and hypoallergenic, suitable for most sensitive skin.You can check the material of each product on the product page. You can also gain more detail and care tips on Material & Care.
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Color Fastness: Our gold plating is thickened for durability. Under normal wear, the color lasts. We recommend avoiding contact with chemicals (e.g., perfume, pool water) and removing items before showering or exercising to effectively extend their luster.
Q3: Will the actual product look different from the pictures?
A: All our product photos are taken by professional photographers using natural lighting to accurately represent the true colors and details of our jewelry. Please note that colors may appear slightly different on various screens due to individual display settings. We appreciate your understanding regarding this matter and assure you that the quality of your actual product will meet your expectations.
Q4: If I place an order now, when will it arrive?
A: We completely understand your eagerness! Under standard conditions, products typically take 3-7 days for logistics transit. If you have already placed an order, you can check your order status anytime or contact us for assistance. Contact Us.💌
Q5: What shipping methods do you offer, and what are the costs?
A: We offer Standard and Expedited shipping. Orders over $49 enjoy FREE Standard Shipping. For detailed shipping policies and delivery times, please check the "Shipping Policy" page.
Q6: Can I modify or cancel my order?
A: To get your gift to you as quickly as possible, orders cannot be modified or canceled once they enter the packing process. If you need urgent assistance, please Contact Us immediately, and we will try our best to help.
- If you have provided an incorrect shipping address or if you have any questions regarding your order's status, please get in touch with our Customer Happiness Team right away. You can reach us by emailing info@lovecocojewelry.com. While we will strive to accommodate your needs, we cannot guarantee changes can be made.
Q7: Do you offer gift wrapping and message services?
A: Absolutely! This is the part we cherish the most.
- All orders are default shipped in independent Coco Jewelry brand gift boxes with exquisitely designed packaging, ensuring the recipient feels your thoughtfulness the moment they open it.
- At checkout, you can enter your desired message in the text box on the checkout page; please keep it within 70 characters. Additionally, our gift box includes a pre-printed gift card conveying messages of encouragement, comfort, and gratitude, reflecting the jewelry's significance.
Q8: Will the shipping package reveal what's inside?
A: Absolutely not! We understand the importance of surprise. All parcels are shipped in neutral brown cardboard outer boxes, with the beautiful gift box inside. The shipping label will not contain any sensitive information about jewelry, gifts, or the brand name, perfectly guarding your surprise.
Q9: Can I return or exchange an item if the size is wrong or I don't like it?
A: We want you to be 100% happy with your purchase. We offer a worry-free 30-day return and exchange policy from the date of receipt.
- Important Note: Please contact us before initiating a return. If the received item itself has no issues, shipping, handling, and insurance fees are non-refundable, and the buyer is responsible for the return shipping cost. All returned items must be in perfect, unworn, and undamaged condition with original packaging and tags intact.
Please follow the link here for the Return Policy Information.
Q10: What does the Lifetime Guarantee cover?
A: You deserve the finest quality jewelry and service, which is why we offer a 100% lifetime guarantee for all our pieces and accessories. We stand behind our craftsmanship and materials and are confident they will last a lifetime. If our product quality does not meet your expectations, we want to make it right. Creating unique jewelry pieces that become timeless staples is our passion. Our lifetime guarantee and dedication to providing exceptional jewelry and customer service reflect that.
Please note: This does not cover lost or stolen items.
If you have any questions about your jewelry, please feel free to Contact Us.💌